The Department

As part of the Club’s Membership, Brand, Marketing and Experience Division, Membership Performance & Intelligence is responsible for supporting implementation of Membership strategy through building best-in-class intelligence and develop end-to-end CRM capabilities driving analytical and operational CRM initiatives.

The Job

Orchestrate analyses, including statistical modelling and internal data analyses, that help the business monitor the business environment, industry trends, competitive landscape, product/channel performances and shift in member behaviours at portfolio level
Provide professional advice and foster consultative partnership relationships with internal stakeholders
Proactively manage changes in project scope, identify potential issues/conflicts, and devise resolutions/contingency plans
Develop full-scale research and analytical project plans and associated project documents
Define research and analytics project scope, goals and deliverables that support business goals and KPI monitoring in collaboration with senior management and stakeholders
Manage agencies to deliver quality data and reports with actionable insights for business use
Develop best practices and tools for project execution and management

About You

A university degree with a minimum of 5 years’ project management experience, ideally with in-house market research and/or data analysis management experience
Strong organizational skills and project management capability, including all aspects of process development and execution
Solid working knowledge of quantitative and qualitative research methods / techniques and decision analytics methodology such as, SPSS, SQL, SAS and/or Tableau a plus
Consultative skills in fostering partnership with business units & internal stakeholders
Strong interpersonal skills and good communication skills in both spoken and written English and Chinese
Proficient in MS Office applications
Positive thinking, interest in learning and a strong teamwork attitude

Terms of Employment

The level of appointment will be commensurate with qualifications and experience.

How to Apply

申請方法

有意申請者請在此按APPLY 申請或將履歷郵寄，或傳真至本會人事部

地址：香港跑馬地體育道一號馬會總部大樓四樓人事部

傳真：2966 5770

電郵：recruit7@hkjc.org.hk

WhatsApp: 9734 7509

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

Manager, Membership Intelligence