The Department

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.

With around 80+ off-course betting branches and 2 racecourses, Retail and Telebet Services Department is committed to provide quality and efficient service to our customers throughout Hong Kong.

Reporting to Manager, Retail Strategic Planning, the role of Retail Strategic Planning Support Manager is responsible for driving assigned projects and individual tasks regarding various Retail and Telebet Project Teams.

The Job

You will:

Support the Manager, Retail Strategic Planning, in the development and maintenance of the strategic projects and departmental initiatives, including market research, competitive analysis, identifying opportunities for growth and innovation, and developing strategic recommendation.
Collaborate with various workstreams to track project progress and consolidate project updates, including management reports, status updates, and meeting minutes.
Monitor project timelines, milestones, deliverables, and interdependencies across workstreams to ensure adherence to baseline schedules.
Support preparing reports, presentation decks, and other project-related materials for management as required.
Articulate clear, data-driven recommendations to senior management, effectively communicating complex information and resent findings and recommendations to improve strategic effectiveness.
Collaborate with cross-functional teams and various departments (internal & external) to ensure alignment and execution of strategic initiatives.
Ensure compliance with the Responsible Gambling Policy (RGP) and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s business.
Undertake other duties as assigned by Line Manager.

About You

You should have:

Bachelor degree in Business Administration, Finance, or related discipline.
A minimum of 5 years of experience in business planning and analysis, and strategic planning role.
Experience working in organisations with diverse operations or dealing with multiple stakeholders is a plus.
Demonstrated expertise in project planning, execution, and monitoring throughout the project lifecycle.
Ability to manage risks, issues, and dependencies effectively.
Solid business acumen with project management.
Proven ability to develop strategic recommendations and influencing strategic direction.
Ability to communicate complex information clearly and concisely to diverse audiences.
Ability to manage risks, issues, and dependencies effectively.
Solid business acumen with project management, gaming industry preferred.
Strong analytical and inter-personal skills to effectively engage with different stakeholders.
Strong analytical and inter-personal skills to effectively engage with different stakeholders.
Excellent analytical and problem-solving skills with a proactive and can-do attitude.
Ability to communicate with different audiences and facilitate group discussions, resolve issues, and influence others in order to drive business results.
Ability to work independently under pressure and also collaboratively as a team member.
Proficiency in both written and spoken English and Chinese.
Proficiency in Powerpoint, Word, and Excel.

Terms of Employment

The level of appointment will be commensurate with qualification and experience.

How to Apply
Please send your resume, complete with expected salary and job reference by clicking the #Apply-Now# button or to:
Fax: 2966-5770
Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

(Senior) Project Officer