Job Description

[Ref. No.: 3/18 SCSE/M3/EDB/HKTDC]

The Hong Kong Trade Development Council (HKTDC), the statutory organisation promoting Hong Kong’s external trade, seeks dynamic, high-caliber and experienced professionals to join our Exhibitions and Digital Business Department.

Responsibilities:

To provide account servicing to assigned individual/group advertisers and exhibitors of online fairs in order to maintain high-level customer satisfaction
To coordinate with clients to produce advertisements, direct mails, collateral and other supportive materials, and ensure the deliverables are prepared timely and of good quality
To understand the needs and resolve enquiries from clients, and provide customer reports and recommendations
To conduct after sales clients survey and database research to provide support on cross-team projects and new sales initiatives
To work with other teams to support ad hoc projects as assigned including assistance for on-site operations during fair period

Requirements:

Degree/Diploma holder with a minimum of 3 years’ solid sales/customer service experience preferably in event management, or sales and marketing
Strong presentation, communication, interpersonal skills, self-motivated and customer-oriented
Good command of written and spoken English and Chinese. Fluent Putonghua
Proficiency in MS applications and Chinese word-processing
Capable to work as a team to deliver quality work within a tight timeframe and limited resources
Able to work under pressure
Mature, articulate, independent, and attentive to details

Remuneration and Benefits:

The successful candidate will be appointed on a fixed-term contract basis, renewable subject to operational needs. Salary will be commensurate with qualifications and experience.

Application Procedure:

Interested candidates are invited to complete the application form on our website by clicking #Apply-Now#. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed six months after the selection is finalised.

Senior Client Services Executive