Are you ready to launch your career in customer service and make a meaningful impact in a fast-paced environment? Join us as an Assistant Officer in our Customer Services Department, where you will play a vital role in delivering exceptional support and building lasting relationships with our customers.

What the role is?

Hotline Operations:

Outbound Communication: Conduct outbound post-sales calls to follow up with customers, ensuring satisfaction and addressing any concerns.
Manage Inquiries: Handle incoming calls and customer service inquiries with professionalism and care, providing tailored assistance to meet diverse needs.
Message Management: Accurately take messages for incoming calls and ensure timely follow-up, enhancing our customer engagement.

Clerical Support:

Voice Mail Retrieval: Regularly check and retrieve voice mail messages to ensure prompt responses and maintain service continuity.
Administrative Tasks: Manage clerical duties, including letter preparation, document matching, and enveloping, contributing to efficient operations.

Additional Responsibilities:

Support Operations: Collaborate with the Customer Services team on various tasks to enhance overall efficiency and elevate service delivery standards.

What we look for?

Post-secondary graduate with 1-2 years of customer service experience, preferably in the insurance or financial services industry.
Proficient in MS Word, Excel, and PowerPoint, with the ability to leverage technology for improved workflow.
Strong verbal and written communication abilities, with a focus on clarity and professionalism.
Detail-oriented, proactive, and skilled at building strong relationships with customers and colleagues.
to multi-task, prioritize effectively, and manage time to meet deadlines.
We encourage fresh graduates to apply and embark on a rewarding career journey with us.

Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, Chow Tai Fook Life Insurance Company Limited, 15/F NEO, 123 Hoi Bun Road, Kwun Tong, Kowloon or fax to 2836-5365 or click #Apply-Now#.

Please visit our Website at https://www.ctflife.com.hk/ for Company information.

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited (“the Company") we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance").

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.

Assistant Officer, Customer Services (Hotline Team)