The Department

The Integrated Contact Centre in Retail and Telebet Services Department provides one-stop customer service to the Club’s customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and feedback handling, etc.

The Job

You will

Respond to customer enquiries via email/ Chatbot

Provide accurate and efficient responses to customers, utilizing extensive product knowledge to deliver proficient service
Demonstrating excellent communication skills and a professional attitude
Assist customers in resolving issues, troubleshooting problems and providing guidance on our products and services
Handle ad-hoc tasks assigned by your superior.
Be available to work shifts, including weekends and public holidays.

About You

You should have

DSE / HKCEE or above
Prior experience in the customer service field is preferred
Familiarity with correspondence handling is advantageous
Strong multitasking abilities; self-motivated, adaptable, and flexible in a fast-paced environment
Excellent interpersonal, communication, and problem-solving skills
Ability to stay calm when handling aggressive or frustrated customers
Proficiency in both written and spoken Chinese and English; fluency in Mandarin is a valuable asset
Good typing skills; minimum typing speed of 50 words per minute with 90% accuracy in English, and a minimum speed of 20 words per minute with 90% accuracy in Chinese is required

Terms of Employment

Pay-rate
$84.5 per hour

Working location

Sha Tin Racecourse

Closing Date

Only shortlisted candidates will be notified.

How to Apply

Please send your resume and job reference by clicking the #Apply-Now# button

Find out more about the remarkable opportunity today. Visit our website at www.hkjc.com now.

We are an equal opportunity employer.

Personal data collected will be used for recruitment purposes only.

Part time Customer Care Representative (Feedback, Digital Services and Claims team)