Company Description: A financial institution offering a broad range of banking and financial services, including personal banking, corporate banking, and wealth management. The organization is committed to delivering high-quality services and maintaining a secure IT infrastructure.

Location: Kwun Tong, Hong Kong

Nature: Renewable Contract (1-Year)

Job Title: IT Operations Manager (Bank)

Responsibilities

• Oversee IT operations, data center management, and IT service management

• Lead a team and manage service vendors to provide 24/7 support, ensuring service levels are met

• Monitor system performance and recommend operational improvements

• Collaborate with IT teams to manage system changes, incidents, and problem resolution

• Ensure data center environmental controls and physical security meet industry standards

• Maintain the system recovery plan and conduct regular disaster recovery drills

• Ensure IT operations policies, procedures, and service level agreements remain up to date

• Supervise the help desk team to provide IT support and guidance per service agreements

• Assist in IT budget preparation

• Manage and maintain scalable IT systems, including networking, servers, storage, virtualization, cloud operations, high availability, and security

• Provide leadership, problem-solving expertise, and effective communication

Requirements

• Degree in Computer Science or related field, or at least 10 years of relevant IT experience

• Minimum 5 years of managerial experience

• Familiarity with core banking system operations on IBM mainframe and batch job scheduling

• Strong knowledge of data center IT operations, including networking, storage, disaster recovery, high availability, and security

• Experience managing teams and working with service vendors

• ITIL or security-related certification is an advantage

• Proficient in written and spoken English and Chinese, with fluency in Mandarin preferred

• Must be able to work in a 24/7 operational environment

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