Job Responsibility

- Provide helpdesk support and troubleshoot technical issues within the Windows environment
- Provide technical support on projects, including installation, change and maintenance to ensure the efficient implementation of services
- Perform software and hardware upgrades and deployments
- Maintain deliverable quality standards, proactively identify and resolve problems for optimal end-user satisfaction
- Basic network equipment and administration of Microsoft Windows server is required
- Maintain IT hardware asset and software inventory
- Identify and suggest possible improvements to the procedure

Job Requirement

- Higher Diploma or above in Information Technology / Computer Science or equivalent
- At least 5 years relevant experience in helpdesk support
- MTA is preferred, MCSA/MCSE will be an added advantage
- Familiar with Microsoft applications, MS Windows, MS Exchange and Network operations
- Experience on IT project coordination is highly preferable
- Knowledge in M365 and iOS/Android device will be added advantage
- Good communication skill
- High integrity, self-motivated and customer-focused attitude