About The Job

Generate and implement innovative strategies to recruit new clients and develop lasting relationships with existing clients for your store. Lead by example to inspire and drive the store team to consistently adopt a “client first” mindset. In partnership with store management, ensure that we delight our clients with world-class, unique, luxurious experiences, every time.

Job responsibilities

• Delight clients by ensuring consistent delivery of extraordinary store experiences
• Ensure that our Louis Vuitton brand promise and clienteling standards are applied consistently at all times by our store team
• Identify, share and leverage market best practices and innovative clienteling solutions
• In partnership with store management and Retail Learning, identify development opportunities and support in elevating our Client Advisors’ clienteling skills
• Lead by example on the floor, inspiring our Client Advisors to offer the highest standards in grooming, greeting, hosting, and communications
• Co-host or offer support during complex or critical selling moments (e.g. when engaging with top clients)
• Assess your team’s performance and plan for professional development opportunities
• Partner with the Office Client Development team to define the store’s gifting strategy
• Develop your store’s client portfolio and act as a Brand Ambassador
• Working with the store team, identify ways to capture new clients, upgrade existing clients and reactivate lapsed clients
• Assess the current and future client dynamics/trends to identify key opportunity areas that help bolster the store’s business
• Through client data analyses, floor/appointment observations, and qualitative client feedback identify ways to continuously elevate customer experiences
• Attend social and networking events to proactively engage potential clients, introducing them to the world of Louis Vuitton
• Proactively propose innovative outreach programs
• Build sound relations with relevant external suppliers and partners
• Synergize and partner with the Office Client Development team
• Active partner and store representative in engaging with the Office Client Development team in developing market-wide client development initiatives
• Translate global and regional Client Development strategies into real clienteling experiences in your store
• Work with the Office Client Development team in reviewing and unlocking business insights from your store’s client data
• Proactively seek out information about competitors’ clienteling activities and events
  
  

Profile

• At least 5 years of luxury retail, hospitality or private client relations experience
• Strong understanding of the luxury retail market, trends and clienteling best practices
• Passion for luxury, fashion and lifestyle – including the Louis Vuitton brand and story
• Client-focused mindset, with high standards in demonstrating quality and excellence
• Confident in external facing work, and enjoys building strong connections with people
• Highly presentable, with stellar communications skills
• Coaching and team managerial experiences will be strongly preferrable
• Creative thinker, with a daringness to propose new ideas
• Collaborative team player, with a high level of empathy
• Proficient in Microsoft Office tools (Outlook, Excel, PowerPoint, Word)
• Fluent in English and Cantonese; proficiency in Mandarin also desirable
  
  

Reference LVM25402

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