About Company:

Allied Digital Services Limited, established in 1984, is a publicly traded global leader in IT consulting and services. Headquartered in Mumbai, India, with subsidiaries in Los Angeles, California, the UK, Ireland, Japan, China, Brazil, and Singapore, the company offers a comprehensive range of infrastructure solutions and services to clients across 70 countries. Our service portfolio includes Digital Workspace Services, Digital Enterprise Infrastructure Transformative Solutions, Cybersecurity Services, Cloud Service and Support, and multi-lingual, multi-channel Service Desks. With a strong global workforce of over 2,000 professionals, Allied Digital serves several Fortune 500 companies, demonstrating an impeccable record of service excellence.

Key Responsibilities:

• Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Housekeeping on IT rooms.
• Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
• Supports hardware decommissioning events.
• Supports Business moves / changes – ensure involvement in early stages of planning.
• Managing escalations through to conclusion.
• Manage client expectations.
• Setup and installation of Temporary training rooms / Office wide events - Expo's.
• Comms room patching.
• Supports work from home hardware requests.
• Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
• Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
• Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
• Work across lines of service to ensure a coordinated approach to providing support for the customer.
• Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
• Perform basic troubleshooting, system upgrades and replacements for employees.
• Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
• Evaluate user requests and requirements and recommend effective technological solutions.
• Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
• Will be required to work outside business hours and participate in additional weekend work.
• Image/re-image computers, configure IP phones and mobile phones.

Key Attributes:

• Proven ability to work independently with little supervision as well as in a team environment.
• Excellent communication, interpersonal and customer care skills.
• Ability to work well under pressure and to tight timescales.
• Strong organizational and problem-solving skills.
• Knowledge of Windows operating system, applications, and computer hardware.
• Interacting with other support groups across multiple platforms.· Experience using a help desk call management system.
• Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN.
• Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).
• Shell scripting experience a plus (Windows PowerShell, Perl, Windows cmd line).
• Experience in the financial industry.
• An understanding of ITIL Service Support and Delivery disciplines and methodologies.
• Focus on customer service.
• Follow Client processes and procedures.

Purpose:

• Responsible for the successful delivery of all BAU Technol.y and Voice tasks
• Instrumental role for the successful delivery of IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards.

Job Type: Full-time

Pay: $22,000.00 - $28,000.00 per month

Benefits:

• Additional leave
• Maternity leave
• Medical Insurance
• Paid sick time
• Paid time off
• Parental leave

Schedule:

• Early shift
• Monday to Friday

Supplemental Pay:

• Yearly bonus

Work Location: In person

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