About Company:

Allied Digital Services Limited, established in 1984, is a publicly traded global leader in IT consulting and services. Headquartered in Mumbai, India, with subsidiaries in Los Angeles, California, the UK, Ireland, Japan, China, Brazil, and Singapore, the company offers a comprehensive range of infrastructure solutions and services to clients across 70 countries. Our service portfolio includes Digital Workspace Services, Digital Enterprise Infrastructure Transformative Solutions, Cybersecurity Services, Cloud Service and Support, and multi-lingual, multi-channel Service Desks. With a strong global workforce of over 2,000 professionals, Allied Digital serves several Fortune 500 companies, demonstrating an impeccable record of service excellence.

Key Responsibilities:

• Software installation.
• Troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine.
• Ensure that Client policies and procedures are followed by, communicated, and adhered to.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket-tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• On-call – Participate in rotating schedule providing afterhours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.

Key Attributes:

• Excellent communication, interpersonal and customer care skills.
• Ability to work under pressure and on tight timescales.
• Experience using help desk call management system.
• Technical grasp of a wide range of applications both in house and 3rd party applications.

Purpose:

• Responsible for resolving incidents and requests that have been escalated from Level 1.

Job Type: Full-time

Pay: $22,000.00 - $28,000.00 per month

Benefits:

• Additional leave
• Maternity leave
• Medical Insurance
• Paid sick time
• Paid time off
• Parental leave

Schedule:

• Early shift
• Monday to Friday

Supplemental Pay:

• Yearly bonus

Work Location: In person

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