Hermès Hong Kong and Macau, a subsidiary wholly owned by Hermès International, was established in Hong Kong in 1973; and extended to Macau in 2004. Currently, HAP manages the business operations of 6 Hermès stores including a Flagship Store in Hong Kong and 4 in Macau.

Underpinned by exceptional know-how, creative freedom and constant quest for the finest materials, Hermès embodies the same value to our talent. Hermès takes great care to ensure diversity in its employees’ profiles and career development: everyone is able to find fulfilment through the opportunities provided by the house. As part of its commitment to talent localization, diversity and inclusion, we has been actively recruiting and nurturing local talent. Mindful of its employees’ well-being and collective success, Hermès is an international house with a profoundly human dimension. Its work environment is designed to be human in size and in harmony with the surrounding natural environment. This sustainable approach is reflected in the house’s local integration, in parallel with all the initiatives that structure its commitment to social responsibility.

Join us and start a collective adventure!

The HERMÈS WORK IMMERSION PROGRAM offers students and recent graduates a unique opportunity to gain hands-on experience in E-commerce operations within the luxury retail industry. Intern will work closely with the E-commerce team to assist in various projects and daily tasks, ensuring the smooth flow of online operations and the delivery of exceptional customer service.

This 9-month program is designed to cultivate future leaders by integrating practical learning with meaningful responsibilities while providing a deep understanding of Hermès’ E-commerce strategies and customer care standards.

Responsibilities

• Deliver insights through data analysis and reporting tools to enhance understanding of our performance, customer preferences, and market trends, particularly within the Hong Kong market
• Provide valuable insights that drive strategic decisions and enhance overall e-commerce performance
• Share updates on the latest industry trends, tools, and best practices in data analysis and reporting

Requirements

• Currently enrolled in or a recent graduate of a bachelor’s degree in Data Science, Statistics, Business Analytics, or a related field in Digital Marketing
• Strong analytical skills with the ability to interpret complex data sets and translate findings into actionable insights
• Experience or knowledge in creating reports and dashboards that effectively communicate key performance indicators (KPIs)
• Understanding of e-commerce metrics, customer behaviour analysis, and market trend evaluation
• Knowledge of digital marketing metrics and strategies related to online sales
• Experience or knowledge in conducting focus groups
• Proficient in data analysis tools such as Excel, Google Analytics, SQL, and data visualization software like Tableau or Power BI
• Good command of both written and spoken English and Cantonese
• Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)