Our client a Investment bank is looking to hire IT Support / IT Helpdesk

Responsibility :

• Provide daily IT helpdesk support services to the users including hardware, software, system and related issues.
• Troubleshoot the hardware and software in PCs, networking equipment
• Responsible for IT projects such as office relocation and system upgrade and migration Set up video conferencing for VIP users when required
• Manage end user request on the ticket management system
• Keep track of hardware inventory and hardware rental tracking
• Coordinate with departments and provide training for end users

Requirements

• Higher Diploma or above in Computer or related discipline
• Relevant working experience in Helpdesk / Internal Support Knowledge in IT support, such as Microsoft Windows configuration, Desktop Administration, Microsoft Office Suite
• Understanding of network and server side infrastructure
• Good command of written and spoken English & Mandarin
• Work in Large scale environment with 5 days’ work.
• Provide day to day monitoring, support, and administration to in-house users.
• Provide technical support service to all departments.
• Assist users for software or hardware troubleshooting and problems solving.
• Incident management.
• Reporting to IT Helpdesk Lead
• Work at Central or West Kowloon CBD area

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.