System Maintenance

• Run daily IT systems/communication/Local Systems-Business Applications smooth functioning
• Solve abnormal cases timely and make system work smoothly & uninterruptedly
  
  

IT Support

• Support as a desk technician as remote/local covering countries for users for IT technical services, PC/Network/Mobile Support/Videoconf
• Liaise with relevant SME (subject Matter experts) in HQ and Regional-IT and co-ordinate for all support for PC/network/IT Infra/Telephony
• Deploy images & disseminate IT and Security policies to the agency users and manage IT assets
• Support Local Systems and Business Applications
• Manage sundries and other IT issues
  
  

Communications with Teams & Users

• Coordinate with HQ/Regional office IT team
• Support local end users in Hong Kong and remote support for multiple countries, handle remedy tickets/pc problems/tracing remedy status, etc.
• IT Agreement coordination and follow up
• IT budgets submit/review/control
• Communicate with various IT vendors & Telecom for purchasing/IT
• Support office renovations projects in IT Infra aspects
  
  

Requirements:

• Associate Degree or above
• At least 3+ years’ experience
• Strong IT Hardware, Infra, Network and Technical Experience
• Hands-On desk Technician experience in Imaging, SCCM, Video Conferencing, Technical Tools
• Able to Manage Projects in an efficient model, PMO basic Skills
• Strong documentation and Technical and Presentation Skills
• Manage Overall infrastructure and technical support for Asia-pacific Regional office and Countries
• Fluent Communicator in English and Managing capability to address Technical Projects
• Able to generate solutions to problems (analytical and logical reasoning skills)
• Technician related Knowledge for PC imaging / Network / Systems support
• Good communication and interpersonal skills, flexible, service oriented and available
• Can work in high efficiency, quick decision maker ; quick problem solving ability
• Self-motivated; teamwork skills and can work under pressure

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