• Assist on Strategic Account report development with Head Office IT team and relevant data analysis, problem solving and data validation
• Team internal KPI performance analysis
• Answer customer service hotline and handle email inquiries received from regional of the Strategic Accounts (SA) customers
• Monitor and follow up with local offices by handling and close escalation all inquiries from SA customers, such as manifest corrector, freight accuracy inquiry, space release in POLs, internal system checking, customer system checking, etc.
• Compile regular reports including all services daily booking, container movement, lifting performance, vessel schedule integrity summary, etc.
• Preparing regular announcement to SA customers
• Assist local offices’ Customer Service team with any documents checking escalations such as B/L, Invoice, collection overdue and statement reconsolidation, equipment demurrage and detention calculations, etc
• Handle inquiries from internal departments from SA team and local offices; coordinate and communicate with other departments including Business Units, Logistics, Operation and Finance to align the proper process and efficient solutions
  
  

• Higher Diploma holder or above with relevant working experience
• Effective interpersonal, communication and cross-functional coordination skills
• Good command of spoken and written English & Chinese (Mandarin)
• Proficient in MS office, Excel Macro is highly preferred

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