Infrastructure support

Responsibilities:

• Assist the Infrastructure Governance Manager in providing high-quality infrastructure governance services to Hong Kong and Macau Business Units (BUs).
• Assist the Infrastructure Governance Manager to define, develop, refine, and manage critical infrastructure processes, including system onboarding/offboarding, end-of-life tracking, vulnerability management, inventory management, and procurement.
• Coordinate with internal IT teams and external service providers to ensure infrastructure technology compliance, handle audits, and address risk enquiries.
• Manage digital assets (e.g. SSL certificates, PGP keys) according to defined processes and procedures.
• Monitor security metrics to maintain compliance by overseeing regular security patching, baseline configuration, and vulnerability fixes.
• Assist business users and application development teams with communicating infrastructure requirements to service providers.
• Collaborate with service providers to plan IT infrastructure changes and evaluate technical implementation details.
• Participate in incident and problem management processes, providing technical insights and driving root cause analysis with service providers.

Qualifications:

• Higher Diploma in Computer Science, Information Technology, or a related field.
• Minimum of 4 years' experience supporting IT infrastructure in the financial sector.
• Experience in rolling out IT infrastructure solutions.
• Experience with Microsoft Azure cloud platform. Familiarity with Azure Virtual Machines, Azure Networking, and Azure Storage is a plus.
• Proficient in managing vendor deliveries, conducting service level reviews, and fostering collaboration.
• Organised thought process.
• Passion for technical writing, structure, control, and governance.
• Strong vendor management and problem-solving skills.

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