Key Responsibilities:

• Demonstrate a high standard of technical claims competence for handling large & complex P&C Insurance claims from the Commercial and Retails business portfolio
• Develop high-quality work teams with clear accountabilities and performance expectations to ensure the ability to deliver high performance
• Formulate and implement P&C claims strategy and development plan to achieve the company objectives for profitability and growth
• Review current work processes and provide improvements or solutions to increase proficiency and supervise effective resolution of all claim inquiries
• Develop processes such as claims rules, to facilitate claims automation
• Implement the Group compliance policy to adhere to the relevant local and Group compliance procedures and obtain satisfactory audit and regulators’ review reports
• Engage in continuing education and training opportunities when possible
• Analyze all claims to ensure optimal quality
• Provide regular and management reports & statistics to various business units and management
• Complaint handling and resolving disputes
• Manage ad hoc projects as required

Key Requirements:

• Degree holder or tertiary graduate with professional qualifications in insurance or related disciplines
• Minimum 8 years of experience in general insurance, with strong knowledge of the industry’s challenges and competitive landscape
• Strategic thinking, planning, and organizational skills
• Result-oriented, self-motivated, analytical, and detailed-minded in problem-solving
• Strong interpersonal, communication, and presentation skills
• Strong sense of responsibility with a high level of integrity and trust
• Experienced in project management and working with the stakeholders’ management at the senior level
• Good command of English and Chinese in both written and spoken
• Sound PC skills in MS Word, Excel & PowerPoint

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