Job Description

Join our IT infrastructure & EUS team as the Infrastructure Service Delivery Lead to play a pivotal role in IT infrastructure on Network & Data Center, Compute & Storage and Database technologies for Chubb Life Hong Kong. Working closely with EUS team and Application teams and different business operation functions, you’re responsible to lead a team to ensure high service levels of IT infrastructure services to support business growth and demand and timeline.

As The Lead Of Infrastructure Service Delivery, You Will

• Manage and provide IT infrastructure services, including Network & Data Center, Compute & Storage and Database technologies
• Plan and oversee IT infrastructure activities, ensuring deliver with high service levels and fulfill business demand and growth
• Demonstrate strong leadership and communication skills by supporting local business demand and compliance with global infrastructure and security standard
• Hands-on experience on technology stacks: Network & Data Center, Compute & Storage and Database. At least one technology stack with Hands-on experience is a MUST. It will be advantage with more technology stacks hand-on experiences.
  
  

Manage IT Infrastructure Services Activities

• Lead the team to provide IT infrastructure services
• Follow best practices and fulfill Service Level Agreements (SLAs) for IT infrastructure services
• Establish performance and reporting measures to provide an effective and efficient level of services
• Follow service management best practice (ITIL) on change manage, capacity management, incident & problem management process
• Work close with regional/Global Infra team to adopt global standard
  
  

Provide Incident Resolution

• Follow problem-solving guidelines, checklists, or other materials to assist staff in responding to recurring or routine user problems.
• Analyze inquiries to identify recurring user problems and IT infrastructure issue, recommend solutions, and identify areas for service improvement
  
  

Qualifications

• Minimum 3 years of team management experience
• Strong technical knowledge in managing IT infrastructure services, including but not limited, Network & Data Center, Compute & Storage and Database
• Hands-on experience of IT infrastructure services
• ITIL certifications will be preferred.
• A minimum diploma in IT, Computer Science, Engineering, or an equivalent field.

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