• Provide 1st tier technical support to internal customers (onsite or remotely).
• Support the following systems:
• MS Windows
• MS Office
• Corporate communication systems (email, instant messaging, video conferencing equipment).
• Perform hardware and software installations (workstations, laptops, printers).
• Provide onsite support for PC, printer, network, and peripheral issues.
• Maintain an up-to-date inventory of hardware and software.
• Conduct system administration and health checks as assigned.
• Handle office administrative services and ad-hoc support.
• Assist with remote operations to the data center during office hours.
• Provide occasional extended hours support by mutual agreement.
  

• Higher Diploma in Information Technology or related fields.
• 2-3 years of experience in IT systems and end-user support.
• Strong knowledge of computer hardware, systems, and software development.
• Good interpersonal and communication skills.
• Proficient in spoken and written English and Cantonese; Mandarin is a plus.

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