AAC Technologies is a leading provider of sensory experience solutions with the goal of building the future of interactive sensory technologies. Through continuous innovation and global presence, we have established long-term strategic partnerships with global smart device clients. We have strong capabilities in Acoustics, Optics, Haptics, Sensor and Semiconductor, and Precision Manufacturing based on decades of industry experience. 

AAC Technologies’ mission is to create a better sensory experience for the world, and our vision is to become a global leader in sensory technology with a broad solution portfolio. We keep innovating sensory technologies to create new interactive experiences. In the future, we will focus our efforts on the industries of smartphones, intelligent vehicles, virtual reality, augmented reality and smart homes to help create a new era of sensory experience.

IT Helpdesk Engineer

Responsibilities:

1. Responsible for the operations and maintenance of terminals, desktops, printers, mobile phones and tablets, and other electronic devices, etc. 

2. Responsible for the maintenance and on-site support of conference equipment. 

3. Responsible for the operation and maintenance of IT server room and infrastructure hardware. 

4. Responsible for the management of IT fixed assets and software licenses. 

5. Responsible for the follow-up of IT equipment and cable networking. 

6. Responsible for the operation, maintenance and authority management of file servers, DHCP and other systems in Hong Kong.

Requirements:

1. Bachelor degree in Computer Science / Computer Networking. Possession of professional certificate is a definite advantage. 

2. More than 3 years of experience in desktop operation and maintenance, preferably those with working experience in sizable enterprise background; 

3. Familiar with Windows systems, MacOS systems, and Linux systems capable to terminal system operation and maintenance capabilities; 

4. Familiar with the installation and maintenance of computers, conference equipment, printers, etc.; 

5. Be familiar with network operation and maintenance knowledge, and operate and maintain wifi, intranet, Internet and other daily user problems; 

6. Understand basic system operation and maintenance such as DHCP\DNS\file server, with knowledge on file server permission management logic; 

7. Fluency in English, Cantonese and Mandarin; 

8. Good user service awareness, teamwork, and communication skills; 

9. Flexible to handle urgent IT emergency situations outside normal working hours.

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