About the Role:

We're looking for energetic team players to join our Community and Lifestyle Team for properties in Hong Kong to ensure we are consistently delivering on our brand promise to our customers and curating and cultivating a strong sense of community.

Selected candidates will be trained to deliver exceptional customer service, curating on-property events as well as executing social media marketing strategies. They will report to the Assistant Community Manager.

Responsibilities:

• Delivering and facilitating outstanding service to residents and represent the Weave brand in all aspects
• Creating a warm and welcoming environment for our residential community
• Recognizing and anticipating / reacting to the changing needs, expectations, and emotions of our customers, working with all in-house teams to ensure that the brand and its products and services are all coordinated to deliver the greatest possible customer experience
• Coordinating and executing community initiatives and events designed to develop resident relationships and help build both brand and property awareness in partnership with Operations team
• Be the go-to person for residents and co-ordinate with on-property operations team to resolving resident issues with professionalism and patience
• Reporting on resident suggestions with creative ideas to enhance living experience
• Conducting property viewings to support our leasing strategy when needed
• Executing social media marketing strategies at the property level in collaboration with the Marketing team

Requirements:

• Strong people skills - approachable, a good listener, and empathetic
• 2+ years of professional working experience with extensive time in customer-facing setting
• Background in boutique hotel, serviced accommodation or co-working environments will be a plus
• Experience in coordinating events will be a plus.
• Experience in adapting to challenges, dealing with emergency or crisis situations and managing conflict and complaints in a constantly changing environment.
• Flexibility in schedule - work hours will be shift-based between an early shift (9.30am-6.30pm) and a late shift (11am-8pm)
• Strong communication skills in written and spoken English. Mandarin/ Cantonese / Other languages would be an advantage.
• Holder of Certificate/Diploma or above in hospitality or related disciplines

About the Company:

Weave Living is Asia Pacific’s leading integrated lifestyle rental apartment developer, owner, operator and asset manager. Our beautifully designed and professionally managed living options include multi-family apartments, luxury serviced suites and private co-living studios in wholly owned buildings in prime city central locations.

We pride ourselves in bringing hassle-free city living experience to our residents delivering fantastic value. Our properties are home to global citizens who rave about our fully-furnished, design-led living spaces, amazing shared spaces, state-of-the-art technology, luxury amenities, unmatched service, and most importantly a vibrant community led by our very own brand ambassadors. Focus on sustainability, and creating positive social impact is at the heart of everything we do. We are a portfolio company of leading global private equity firm Warburg Pincus, and work with several leading global institutional investors as JV partners in our residential-for-rent asset management business.

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