Duties: The appointee is a member of IT Service Desk team and will be responsible for providing deskside support, end-user training and deploying digital solution related to office computing technology on a daily basis. He/She will also need to prepare various IT operation documents, including service and incident reports, statistical summaries, management updates, and technical reviews, under the supervision of a team leader. Additionally, the appointee is also expected to facilitate the delivery of assigned projects from time to time and perform other ad-hoc duties as assigned.

Requirements:
(a) A Bachelor’s Degree in Information Technology, Computer Science or related
disciplines;
(b) At least 3 years’ working experience in IT services and digital solution support;
(c) Technical knowledge and support experience in common desktop/office automation
solutions and end-user computing is necessary, including Microsoft 365, Windows OS,
PC and Tablet and etc.;
(d) Process knowledge/qualifications in one or more of the followings is an advantage:

• ITIL Foundation Certificate
• ISO9000, ISO20000 and/or ISO27001
• Microsoft 365 certifications
• Network or security certifications, or similar;

(e) Working with 'can-do' attitude, detail-minded, self-motivated and agility;
(f) Good analytical, problem-solving and user management skills;
(g) Good communication skills in both oral and written Chinese and English;
(h) May be required to work at different office locations of the Authority.

Candidate with less working experience may be considered for the post of Information
Technology Assistant.

Employment Terms: The remuneration package will be commensurate with qualifications
and experience. Appointment will be on a fixed-term contract with contract-end-gratuity, MPF
benefits, medical and dental care. Future employment may be offered on renewable contracts
subject to performance and staffing needs.

Date for Application Review: 4 March 2024
Applications would be considered until the post is filled.

A detailed resume including your qualifications and experience, current/expected salary and
earliest availability should be sent to the Manager - Human Resources, by quoting the position
applied and reference number via email at [our mailbox through CTgoodjobs Apply Now]. Due to the secrecy nature
of HKEAA's job duties, applicants invited for interview may be required to make a declaration
of any conflict of interests. Applicants not notified within 8 weeks from the application review
date should consider their applications unsuccessful.

The HKEAA is an equal opportunities employer and welcomes applications from all qualified
candidates. Information provided relating to employment will be kept confidential and used
only for processing applications. For details, please refer to the Policy Statement on Equal
Opportunities and the Personal Information Collection Statement on the HKEAA website
(http://www.hkeaa.edu.hk).