Your new company

A Well Established Foreign Bank is looking for a Deputy Team Head of Branch Management and Operations.

Your new role

• Assist the Team Head with daily branch operations and oversee various bank-wide activities, including customer service, account maintenance, customer information processing, cheque clearing, inward/outward payments, loan processing, and FX/MM settlement.
  
• Manage day-to-day tasks, focusing on resolving complex issues, transaction processing, and enhancing customer experience by interpreting policies, guidelines, or processes.
  
• Act as the primary contact for retail and corporate banking clients' enquiries and account maintenance services.
  
• Lead the implementation of new banking systems to meet the operational requirements of the team and ensure efficient transaction processing.
  
• Prepare reports and provide regional support to overseas offices for their business needs.
  
• Support administrative support and assist the team with ad-hoc projects or assignments.
  
  
  

What you'll need to succeed

• Bachelor Degree holder in a related field
• 8+ years of working experience in Retail Banking Branch Operations and Client Services within the banking industry. **Corporate banking experience will be a PLUS**
• Good knowledge of credit/ loan products, payment operations, remittance, account opening and maintenance for Retail banking
• Knowledge in system enhancement, upgrade, core banking system implementation, UAT for operations processing.
• Experience in client servicing will be an advantage.
• Proficiency in written and spoken English and Chinese Cantonese and Mandarin

What you need to do now

If you're interested in this role, click Apply Now to forward an up-to-date copy of your CV, or call Hailey Tai [via CTgoodjobs Apply Now], you can also share with Hailey your updated CV to [via CTgoodjobs Apply Now].

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