• Oversee and manage the retail collections process to ensure timely and effective debt recovery.
• Develop and implement strategies to improve collection efficiency and reduce delinquency rates.
• Monitor and analyze collection performance metrics and prepare regular reports.
• Utilize MIS systems to track and manage collection activities.
• Handle the end-to-end process on proposal preparation for Unsecured, Secured Products
• Collaborate with various departments to resolve collection issues and enhance processes.
• Provide guidance and training to junior team members on collection practices and policies.
• Ensure compliance with internal policies and regulatory requirements.

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