Job Responsibilities:

• Manage daily service delivery duties and project delivery mainly in service desk & IT infrastructure with stakeholders.
• Host governance meetings with client for incident response and service performance regularly.
• Define & manage IT service teams to meet Service Improvement Plan, SLA, KPI etc.
• Handle production incident escalation, define budget, tracking, strategy, alignment.
• Liaise with engineer team to evaluate and propose suitable service levels to clients to achieve profitable outcome for the company.
• Require non-office hours work for escalation.

Job Requirements:

• Degree holder in Computer Science, Information Technology or equivalent.
• 5-8 years of experience in the IT Service Management field.
• Well experience in  Service Delivery and Change Management, Incident Management for financial sector.
• Working experience in System Integrator or IT distributor will be an advantage.
• Good communication and presentation skill with both internal and external parties.
• Good command in both spoken English and Chinese.
• Immediate availability is preferred.

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