IT Analyst

The Client: 

• A boutique international law firm

What can the client offer?

• A very collegiate environment
• Office in Central
• Competitive salary and benefits

What are your responsibilities?

• Handle user issues, log and monitor tickets, provide technical advice and assistance, escalate issues, and support meeting room technology (video conferencing)
• Provide desktop, printer, remote services (VPN, etc.), and mobile device support
• Assist with local technology projects, including testing, issue reporting, rollout support, and training
• Proactively educate users on technology tools to improve efficiency, focus on improving the user experience, gather feedback, and deliver proactive communications
• Contribute to team improvements, and manage office hardware assets

What skills/ qualification will you need?

• Bachelor's degree in Computer Science, IT, or related field
• 2 to 3 years of experience in IT service desk / technical support role, preferably in Law Firm, Professional Service Firm or multinational companies
• Solid knowledge in troubleshooting network relate issues (TCP/IP, DNS, VPN, Proxy)
• Solid knowledge of Microsoft Windows Operating Systems,Microsoft Office Suite and SharePoint (Microsoft Office Specialist preferred)

Who would be suitable for the position?

Candidate who:-

•  enjoys working in an expat environment
•  enjoys being a part of a small team and help the firm develop

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