RESPONSIBILITIES: 

• Supervise a small Customer Service team;
• Manage daily logistics functions: pick list generation, packing list creation, forwarder booking, cargo dispatch, import/export customs clearance, and invoice issuance;
• Review and evaluate team members' service quality and effectiveness;
• Handle and resolve complaints and complex inquiries escalated from team members;
• Collaborate closely with the operation team in the warehouse;
• Coordinate effectively with warehouse, transportation department, and other related internal departments;
• Provide guidance and support to facilitate team members in service delivery and daily operations;
• Generate and maintain standard operating procedures (SOPs) for key operational processes;
• Liaise with internal and external parties to ensure compliance with company and customer SOPs;
• Fulfill tasks assigned by management.

REQUIREMENT:

• HKCEE/DSE or above;
• Minimum 5+ years of experience in handling customer correspondence / customer relations in logistics field;
• With DGR license is preferred;
• Knowledge in Air, Sea operation is an advantage;
• Customer-oriented, self-motivated, able to work under pressure & willing to work overtime when required;
• Good command of written and spoken Chinese and English, including Mandarin;
• Proficient in using Microsoft Excel with a particular focus on VLOOKUP
• Knowledge in Air, Sea operation is an advantage.

BENEFITS

•We offer 5-5.5days work week (alternate Sat-off), 16 days annual leave, General holidays,   Year-end bonuses, work Attendance Bonus, $1000 for Dragon Boat Festival and Mid-Autumn Festival, $200 Birthday Bonus, O.T. & medical allowance 

•We have attractive employee benefits

•Salary negotiable

Please send full resume with existing and salary to e-mail: [via CTgoodjobs Apply Now]

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