Company Description

Experts in Luxury (EIL) specializes in top-tier professional recruitment and executive search services for the luxury industry. The company is committed to excellence by matching luxury brands with the finest talent and visionary leaders to ensure success. EIL's mission is to be the leading global talent partner in the luxury sector, delivering innovative recruitment solutions that empower businesses to excel and grow sustainably.

Role Description

This is a full-time on-site role for a Regional Retail Director – Asia based in Hong Kong SAR. The Regional Retail Director will be responsible for retail operations, team management, sales, and budgeting. The role involves overseeing the day-to-day retail operations in the Asia region to drive sales and achieve operational goals.

About the Role: The Regional Retail Director, Asia, oversees all retail sales and operations across key markets including Hong Kong, Macau, Taiwan, Singapore, Malaysia, Vietnam, and Australia. This role collaborates cross-functionally to shape and lead a pillar of the retail business. Key responsibilities include executing people development through coaching and training, including the development of Area Managers in respective markets. The role drives the implementation of business strategies, processes, and initiatives to maintain consistent performance across all stores. Additionally, the Regional Retail Director leverages key metrics to monitor progress towards financial and business objectives and creates and executes retail growth strategies. This role reports to the Global Head of Retail and directly oversees the management of four Area Managers.

Key Responsibilities: Commercial & Financial Management

• Develop and lead a holistic retail strategy for the region to drive sales and profitability while continuously assessing the brand's footprint to capitalize on market growth opportunities
• Monitor financial objectives, performance and implement strategies to improve profitability, manage costs, and maximize revenue
• Work cross-functionally to help drive retail initiatives while taking retail projects from ideation to completion
• Share market insights and performance metrics to senior leadership regularly

Operation

• Optimize the sales process and ensure operational excellence across all retail stores
• Regularly assess store performance and implement corrective actions as needed
• Assess key business risks and develop contingency plans

Client Experience

• Champion a customer-obsessed culture, ensuring the best-in-class customer experience across all stores, enhancing the in-store environment to reflect the brand values
• Serve as a change agent within the organization, always looking for areas where improvements in service may be needed; implement processes, procedures, and/or changes to address these issues

People Leadership

• Foster a high-performance culture by setting clear objectives and targets, measuring outcomes, and providing ongoing coaching to the market leaders
• Develop leadership capabilities within the retail organization through coaching, training, and performance management

Key Requirements:

• Proven track record of managing retail P&L
• Extensive expertise in the Asian retail landscape, with in-depth knowledge of cultural and consumer intricacies
• Ability to travel extensively across the region
• Fluent in English; additional regional language is a plus
• Minimum 10 years of progressive experience in retail leadership roles within the luxury retail sector
• Proven track record in driving commercial success and leading multi-market retail operations
• Strong understanding of the Asian luxury market, consumer behaviors, and retail landscape
• Exceptional leadership and team development capabilities
• Strategic thinker with excellent problem-solving and decision-making skills
• Strong business acumen with financial and operational expertise
• Excellent communication and stakeholder management skills

Qualities:

• Adaptability/Agility: Navigates uncertainty and ambiguity, swiftly adjusts priorities in a fast-paced environment
• Inclusion & Diversity: Fosters and nurtures a diverse and inclusive atmosphere that appreciates and embraces individual differences
• Business Acumen: Quickly comprehends and addresses business information, including profit and loss statements, budgets, sales forecasts, and retail strategies
• Entrepreneurship: Takes the initiative to ensure business success, striving toward ambitious goals with innovation and ownership of results
• Leadership: Leads and inspires others with a strong desire to motivate, empower, develop, and direct teams effectively
• Team Management: Develops and nurtures high-performing teams, encouraging unique contributions and diverse perspectives
• Strategic Thinking: Evaluates the long-term implications of decisions, aligning plans with company strategy, vision, and values
• Interactive Communication: Effectively conveys and comprehends information during interactions with others

Remuneration: A highly competitive salary and benefits package, reflective of the candidate's experience and the seniority of the role.

Application Process: Interested candidates should submit their CV and a cover letter outlining their relevant experience and suitability for the role.

Qualifications

• Retail and Operations Management skills
• Team Management and Sales skills
• Budgeting skills
• Strong leadership and communication skills
• Experience in the luxury industry is preferred
• Bachelor's degree in Business Administration or related field

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