Genesis Connect is a digital recruitment partner specializing in connecting digital talents with forward-thinking companies. With a deep understanding of the evolving digital landscape, we drive innovation and growth, fostering and creating better opportunities for the economy. We aim to build a better tomorrow through digital by people.

Are you passionate about ensuring customers are delighted? Do you thrive in a dynamic, collaborative environment? If so, we want YOU to join our client, a global paid advertising platform team as a Senior Client Support Executive in Hong Kong!

The role:

As the Senior Client Support Executive, you will be at the heart of the client relations, managing day-to-day inquiries and operational requests from the esteemed clients across the APAC region. You’ll work closely with IT and sales teams globally to ensure seamless communication and top-notch service.

• Handle daily inquiries and operational requests from clients across APAC via email and social media channels.
• Collaborate with IT and sales teams across the globe.
• Ensure exceptional customer satisfaction and service delivery.

The Person:

• Proficiency in both English and Chinese
• 2+ years in client servicing or customer support with digital and ad platform or SaaS platform.
• A strong team player who enjoys working in a small team setting.
• Excellent communication and problem-solving skills.
• A proactive and positive attitude, ready to take on new challenges.

If you are interested to find out more, please email your CV to [via CTgoodjobs Apply Now] together with your expected salary.

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