IT Services Manager
Post Date: 18/02/2025
Job Responsibility
Responsibilities:
- Lead IT teams and coordinate with service providers to ensure an efficient and timely delivery of system, network, security and helpdesk support for hospital
- Manage IT infrastructure and operations leveraging Microsoft Window Server, O365 environment, Microsoft SQL Server, VMWare ESXi Server, Mail gateway server, Veeam backup, Active Directory, DNS, firewall and Cisco switches
- Engage in project life cycle from business requirement gathering, design, implementation, optimization, troubleshooting, quality assurance to project implementation
- Monitor network traffic using PRTG
- Implement cloud solution for multiple sites
- Implement IP VPN network technologies in between sites
- Liaise with senior management to ensure IT services provided are aligned with hospital direction and objectives
- Propose and identify new IT technologies to improve operational efficiencies and productivities
- Initiate and evaluate project proposals from vendors
- Ensure external service providers to meet agreed service level agreements
- Define priorities and manage budgets for IT department
Job Requirement
- Bachelor degree in IT or related discipline
- Minimum 15 years’ experience within IT with at least 8 years in project management
- Proven experience in process improvement and successful project implementation
- Proven leadership skills and business acumen - performance driven
- Broad strategic thinker with good change management skills
- Excellent presentation skills with strong communication abilities in both oral and written
- Good project management skills
- Good team builder with sound negotiation and problem solving skills
- Strong interpersonal capabilities and able to deal with people issues
- Knowledge and experience in ITIL, CCNP, Window administration and database administration
- With experience on Microsoft O365 will be an advantage
- With understanding on mobile communication technologies, such as Wi-Fi, 5G, IoT will be an advantage
- With understanding on Cybersecurity incident management will be an advantage
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