Key responsibilities:

Responsible for daily supervision and control of workflow for loan operations, including but not limited to loan and other securities.

• Project Leadership and Representation : Lead projects and act as a representative for the Loans Operations department when the department is a relevant stakeholder.
• Technical Expertise and Supervision : Serve as a technical expert, review complex transactions, supervise the team’s development, and provide training as needed.
• Communication and Performance Monitoring : Maintain close communication with Global Operation Services (GOS), monitor their performance and daily work to ensure accuracy and adherence to the SLA.
• Operational Issue Resolution : Perform checks on complex operational issues escalated by less experienced team members.
• Incident Investigation and Reporting : Investigate operational incidents, establish countermeasures, and prepare draft reports for the Head of Department.
• Support for New Product Offerings : Assist the Head of Department in evaluating support levels for new MUFG product offerings by reviewing resourcing issues, internal policies, workarounds, and system capabilities.
• Achievement of Department KPIs : Aid the Head of Department in achieving the department’s KPIs as set by Branch Management.
• Policy Development and Alignment : Assist in developing and updating policies to ensure they align with relevant regulations.

Job Requirements:

• Undergraduate degree in Business Administration is preferable.
• Sound knowledge of bank operations with at least 10 years in loans and securities settlement, with at least 5 years at manager level.
• Extensive experience in Banking Operations, with a good understanding of Banking products.
• Strong personal integrity and control mindset.
• Leadership quality on process, people, and service excellence.
• Excellent communications and presentation skills at all levels of the organization.
• Good knowledge of AML and other local banking regulatory requirements applicable to operations.
• Good interpersonal skills to deal courteously and effectively with others.
• Knowledge in accounting/finance principle.

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