Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects since 2007 – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering. We are focused on building and nurturing a top talent community where all our team members can achieve their full potential.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible.

Join our team and start a new adventure in an international and dynamic environment where you will be able to fulfill your career expectations in a fast-growing organization.

As an L2 Onsite Support consultant, you will play a crucial role in ensuring the smooth operation of IT systems and services for our clients. You will be responsible for troubleshooting, maintaining, and supporting end-user computing devices and software while collaborating with IT teams to enhance operational efficiency.

• Provide Level 2 onsite support for hardware, software, and network-related issues.
• Troubleshoot and resolve technical incidents and escalate unresolved issues to Level 3 or appropriate teams.
• Install, configure, and maintain desktop, laptop, and peripheral devices (printers, scanners, etc.).
• Ensure efficient management of IT tickets , adhering to SLAs and quality standards.
• Support end-users in resolving system access and application-related issues.
• Collaborate with IT infrastructure and network teams to identify and fix recurring problems.
• Manage and deploy software updates, patches, and security configurations .
• Maintain documentation and knowledge base to improve resolution efficiency.

• Experience in Level 2 IT support , with expertise in Windows, MacOS, and Linux environments .
• Proficiency in Active Directory, Office 365, VPN, and remote desktop support .
• Knowledge of ITIL best practices and experience in incident and request management .
• Hands-on experience with troubleshooting hardware and software issues .
• Ability to communicate effectively with end-users and provide technical guidance.
• Academic background : Degree in Information Technology, Computer Science, or a related field.
• Fluent in English ; other languages are a plus.
• You have strong problem-solving skills and a proactive mindset.

• An international community bringing together 110+ different nationalities.
• A dynamic work environment with opportunities to work on diverse projects.
• A robust training system with our internal Academy and 250+ available modules.
• Strong commitments to CSR , including participation in our WeCare Together program .

Amaris Consulting is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.