Strategy
To assist the Centre Head to:

• Ensure that efficient and high quality service are delivered to customers.
• Guide, train and motivate subordinates.
• Ensure that office rules, branch control and operational procedures are strictly adhered to.
• Control and direct resources towards the achievement of managers and objectives set.

Business

• To help convey targets and objectives set by management to all staff and direct resources towards 
• achievement of these targets and objectives.
• To help ensure a high standard of service is maintained for customers at all times.
• To maintain cordial relationship with existing and new customers.

Processes

• To ensure that procedures outlined in Branch Operations Circular are fully implemented and ensure compliance with the Management Manual, Operating Manuals and laid down procedures.
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
• To bring to the attention of the Senior Branch Operations & Service Manager any problems encountered together with any recommended solutions.
• To ensure that all security measures are in operation in the branch.
• To control expenses incurred by the department with special attention to staff overtime & operating expenses.
• To scrutinise and make intelligent examination of the daily computer reports paying particular attention to any entries of an unusual nature which may require further investigation.

People & Talent

• To act as team leader in the branch planning and daily allocation of duties among staff.
• To guide, train staff to discharge their responsibilities more efficiently, facilitate the implementation of job rotation exercise in the branch.
• To deputise the Senior Branch Operations & Service Manager during her absence to ensure the overall Control of the branch.