Web Development: Node.js, Next.js, React

- Knowledge in MuleSoft, Azure, OpenShift

- Application Support

Responsibilities:

• Supervise, coordinate and maintain on a daily basis, the levels of service agreed with and expected by the client

• Own the operational Service or Client documentation used within the delivery organization and assume responsibility for its update

• Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the client and support the SM/DPE in the service status meetings held with the client

• Raise requirements to the relevant delivery organization functions in order to improve efficiency.

• Support the SM/DPE in the establishment of client satisfaction measurements with regard to due services.

• Manages the recovery and communication of major incidents affecting a client's business.

• Coordinating resources and actions to determine root cause for incident

• Plan and coordinate teams to expedite technical recovery requirements necessary to correct major infrastructure incidents.

• Coordinate real time communication to Client and IBM Management detailing specific recovery actions, plans, and near real-time statuses.

Requirement:

• 5+ years of experience in IT service delivery management

• Detailed knowledge of the ITIL framework

• Strong communication and collaboration skills

• Proven experience in stakeholder management

• Experience with service level agreement (SLA) management

• Strong analytical and problem-solving skills

• Experience with risk assessment and management

• Familiarity with forensic analysis and monitoring

• Strong decision-making and leadership skills

• Familiarity with ServiceNow

• Bachelor's degree in Computer Science, Information Technology, or related field

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.