Duties:

• Provide day-to-day second level support on retail stores systems from business office, conduct problem diagnosis in resolving stores IT issues and system incidents
• Maintain existing IT systems in an organized and proactive manner whilst ensuring the day-to-day support service can meet the business SLA
• Prepare and update store system support procedures on a timely basis, and whenever deemed necessary upon request
• Prepare regular KPI reports for the department regarding service performance
• Conduct IT testing and user training on stores IT systems and peripherals
• Work closely with IT Project Manager(s) to implement new technology into stores environment, and provide input to project management and execution plans
• Handle ad hoc requests as assigned by team supervisor or manager
• Required to work outside normal office hours and on roster duties as assigned by team supervisor or manager

Requirements:

• Diploma/Graduates in Information Technology or IVE graduates of related discipline
• Preferably with 2 years of work experience in supporting Point of Sales systems, IT devices and peripherals in retail chain-stores environment
• Candidates with application support experience in other industry will also be considered
• Experience in VB, JAVA scripts, UNIX/LINUX and Windows based applications will be advantageous
• Good knowledge of Microsoft Office Suite
• Good command of spoken and written English and Chinese
• Good communication and interpersonal skills with customer-oriented attitude
• A good team player with independent and helpful working attitude

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