Your new role
 

• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with insurance-related questions and concerns.
• Process policy changes, updates, and renewals accurately and efficiently, ensuring compliance with company policies and industry regulations.
• Assist customers in filing insurance claims, guiding them through the process, and coordinating with relevant departments to ensure timely resolution.
• Maintain accurate and organized customer records, policy documents, and related documentation, ensuring confidentiality and data protection.
• Handle customer complaints and disputes promptly and professionally, aiming to achieve satisfactory resolutions and maintain positive customer relationships. 
• Provide technical support to Business Development Team
• Assist in ad hoc projects as assigned by Team Manager

What you need to succeed

• Minimum 1 years’ experience in insurance/brokering industry with medical, life, general insurance or related fields
• Proficient in written and spoken English and Chinese
• Self-motivated, independent and able to work under pressure
• Highly agile in learning, adapting to ever-changing business environment, and with strong ability to cope with fast and dynamic pace
• University degree or equivalent is preferred
• Proficient in using MS Outlook, Excel, Word & PowerPoint
• Possessed qualifications in IIQE (Paper I & II) is a must

Candidates with less experience will be considered as Assistant Account Manager /Account Executive.

 

  What you'll get in return

•          Comprehensive on-the-job and continuous training
•          Opportunities for professional and personal development
•          Friendly working environment
•          Group Life and medical insurance, optical plan and bonus
•          14 days annual leave, birthday leave, Family care leave, year service leave and work from home

Interested parties, please send detailed resume with expected and current salary to our company by clicking “Apply Now” below.

Personal data provided by job applicants will be used for recruitment purposes only. Should we have not been in contact within four weeks, resumes will be maintained confidentially in the system for future openings within twelve months.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.