Accountabilities

The jobholder, a member of the Flight Hour Services (FHS) organization, based in Hong Kong, reports functionally to Head of FHS Processes, Methods & Tools in Europe & operationally to the Head of FHS Hong Kong Region based in Hong Kong. 

The jobholder is part of the FHS organization which defines and delivers tailored packages of maintenance services designed to meet the overall requirements of the customer, ranging from FHS-components up to a Tailored Support Package (TSP). Such packages include component maintenance, spare management, airframe maintenance and engineering services that are delivered by cooperating with a partner, suppliers such as OEMs, MROs or other service providers, subsidiaries or between several Operating Units.

The jobholder and his/her Methods & Tools colleagues based in Toulouse, Hamburg, Singapore, Kuala Lumpur, Bangalore, New Delhi and Santiago (as of 2025) act as a transverse and global function in a follow-the-sun concept and interface with the entire FHS organization, with Customers and Suppliers IS/IT representatives and  Internal/external Data and IS/IT providers.

The jobholder is more particularly accountable for:

Contributing to deploy, improve, administrate and support the overall Information System (IS) applications used by FHS and ensuring appropriate training and support to the end-users.

Ensuring end-to-end integrity and consistency of the data used in the frame of the FHS Component and TSP operations

Facing, coordinating and monitoring related IS/IT and Data providers

Acting as a local focal point of the global FHS Methods & Tools function

Acting as a key player in project management, change management and process improvement for local operations in HK Region and for supporting global initiatives

Focal Point serves as the primary liaison for customers in HK Regions regarding IT-related inquiries and issues. This includes facilitating communication between customers and internal teams. E.g.  File Transfer Service (FTS) and EDI processes

As part of the FHS Hong Kong Region, the jobholder will be the representative from the Region in the following Airbus set-ups:

AOS (Airbus Operating System) Community

Airbus China EHS (Environmental, Health and Safety) Committee

Airbus HKG Crisis Management Team

Main Activities

The jobholder shall:

Support and train the FHS operational teams worldwide in the use of Airbus FHS Information Systems for both Component and Fleet Technical Management (FTM).

Perform data investigations, corrections, root cause analysis and drive corrective and preventive actions

Administrate Airbus FHS master data, performing data upload, monitoring interfaces between FHS Information S and external systems (e.g. SAP,..).

Implement new business processes in the existing tools via dedicated projects and optimize IS solutions for new FHS contracts with Customers or new industrial setups.

Design and create ad hoc reports on FHS Business Intelligence and reporting Tools including Skywise tools.

Maintain up-to-date User Guides, FAQ, Knowledge management databases.

Train end users on common and on specific functions (e.g. Customer Order Desk, Repair, Warehouse, Technical recorders, Planners, Customers..).

Contribute to the IS set-up preparation for Entry Into Service (EIS) of new FHS deals in line with Quality standards and Airworthiness regulations and interacting with Customers specialists and Airbus stakeholders.

Contribute to the deployment of new IS Solutions.

​The jobholder, in his role of local representative of the global FHS Methods & Tools function for the FHS Hong Kong Region, shall also :

Support identification of local business improvement potentials (methods/tools)

Perform mapping of the current processes, lead the multi-function team discussion on to-be process definition, and further manage as improvement projects until closure

Collect and channel local digital needs

Coordinate with internal partners to define ways & resources (including manpower, budget and priority) to address local digital needs / improvement initiatives and get necessary support from the organization to deliver the solution

Support local data governance related duties

Facilitate with local IT representatives the resolution of General IT related issues (IT network, IT workplace environment, ..)

IT equipment stock control and procurement

The jobholder shall also act as a Project Manager to drive the implementation of FHS improvements projects in the area of Processes, Methods and Tools affecting either the local FHS Hong Kong region (e.g. setting up FHS Powered by Skywise in Chinese instance; supporting warehouse expansion in HK; enhancing system interface with FHS customers) or more globally the entire FHS business (e.g. FHS Process improvement) . In this role the jobholder will interact with the global FHS community worldwide as well as local and central supporting functions (e.g. Airbus IM, Customer Services Digital team) and external partners (Suppliers and Customers).

The jobholder is required to act as representative from FHS Hong Kong Region to:

Ensure implementation of Airbus Operating System (AOS) in FHS Hong Kong Region in accordance to the annual assessment requirements

Provide necessary support as part of the Airbus HKG crisis management team in case of crisis occurrence

Ensure EHS policy/rules implementation and compliance at office set-up in HKG as part of the Airbus China EHS committee

Qualifications

Proven work experience in digital functional support. Additional experience in the domain of Supply Chain/Logistics, Aviation material or fleet management operations would be a plus.

Bachelor's Degree or equivalent qualifications, preferable in Computer Science/Information Technology

Project Management skills

Strong organization skills

Attention to details

Strong ability to analyze and solve problems

Capability to perform end-user trainings

Strong English written and verbal communication skills, will be a plus if able to speak in Cantonese / Chinese

Confident in facing customer and deliver impactful presentations

Proficient with office management software

Knowledge of ERP software (SAP) and/or MRO systems (AMOS, TRAX, Ultramain, AMASIS, ..) and/or collaborative solutions and CRM (Salesforce) would be a plus

To be very flexible and adapt to the business & team’s needs. 

To work with short deadlines

To work autonomously 

To work with a multicultural and remote team. 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.