[Kai Tak Sports Park] Host - The Champion Sports Bar
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提供，內容如有歧異，請以原文為準。Job Highlights
- Kai Tak Sports Park
- Minimum 3-4 years of experience in a customer service or hospitality role
- Strong interpersonal and communication skills
Reports to: Operations Manager - The Champion Sports Bar
Role Introduction:
As the Host - The Champion Sports Bar, you will be responsible for welcoming and seating guests, managing the wait list, and ensuring a positive and memorable customer experience. You will work closely with the Operations Manager - The Champion Sports Bar to uphold the highest standards of hospitality and guest service. Your role will be pivotal in creating an inviting atmosphere and setting the tone for the overall guest experience at The Champion Sports Bar.
Key Responsibilities:
- Warmly greet and welcome all guests to The Champion Sports Bar, providing a friendly and professional first impression
- Manage the host stand, including seating guests, maintaining the wait list, and coordinating with the service team to ensure timely seating
- Monitor the flow of guests and adjust seating arrangements and wait times to optimize the guest experience
- Provide accurate and up-to-date information to guests about menu offerings, upcoming events, and any operational changes
- Respond to guest inquiries and requests in a courteous and efficient manner
- Assist in managing the reservation system, including making, modifying, and confirming reservations
- Liaise with the Operations Manager - The Champion Sports Bar to ensure seamless coordination of guest service
- Maintain a thorough understanding of the Sports Bar's layout, menu, and entertainment offerings to better assist guests
- Monitor and maintain the cleanliness and organization of the host stand and surrounding areas
- Participate in team meetings and training sessions to continuously improve guest service standards
- Demonstrate a positive, enthusiastic, and customer-centric attitude at all times
- Contribute to the implementation of special events, promotions, and themed nights at The Champion Sports Bar
- Assist in the collection and analysis of guest feedback to identify areas for improvement
- Support the implementation of any additional guest service initiatives as directed by Operations Manager - The Champion Sports Bar
Requirements:
- High school diploma or equivalent
- Minimum 3-4 years of experience in a customer service or hospitality role, preferably in a sports bar, restaurant, or entertainment venue
- Strong interpersonal and communication skills, with the ability to interact with guests of all backgrounds
- Excellent problem-solving and decision-making abilities to handle various guest situations
- Proficient in using reservation management systems and point-of-sale (POS) software
- Proficiency in MS Office applications
- Effective communication and interpersonal skills, with the ability to interact with customers, staff, and stakeholders at all levels.
- Flexible and adaptable to work in a fast-paced, dynamic environment
- Willingness to work evenings, weekends, and holidays as required
- Passion for sports and the ability to engage guests in conversations about sports and entertainment
- Bilingual (English and Cantonese)
Personal & Application Information
We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful.
Skills
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Overview
Kai Tak Sports Park is a fully integrated sports, leisure and entertainment destination that is expected to be completed in 2024. The 28 hectare park will be part of the redevelopment on the site of the old Hong Kong International Airport in Kai Tak. Kai Tak Sports Park Ltd (KTSPL) has been awarded the contract to undertake this project. ASM Global, through its subsidiary company in Hong Kong, SMG China, has been engaged by KTSPL to be the Operator of Kai Tak Sports Park.About ASM Global
ASM Global is the world’s leading producer of entertainment experiences. It is the global leader in venue and event strategy and management—delivering locally tailored solutions and cutting-edge technologies to achieve maximum results for venue owners. The company’s elite venue network spans five continents, with a portfolio of more than 350 of the world’s most prestigious arenas, stadiums, performing arts venues, and convention and exhibition centers, including McCormick Place Chicago; Moscone Center San Francisco; ICC Sydney Australia; Olympia London; Shenzhen World China; and P&J Live in Aberdeen, U.K. Follow us on Facebook, Instagram, LinkedIn and Twitter. asmglobal.com