JOB SUMMARY

The Retail Manager holds accountable for driving business objectives and implementing retail initiatives that is aligned with our corporate vision and relevant in the markets. It’s a dynamic and multifaceted role requiring strong leadership, analytical skills, and a keen understanding of retail operations to effectively lead diverse retail environments. He/she will lead and develop a high-performing team, implement actions at the store level to improve Customer Experience, Operational Excellence and collaborate with stakeholders to execute business strategies for ultimately Driving Results.

RESPONSIBILITIES

Sales Management

• Monitor sales performance in different sales channels versus organization objectives
• Develop and implement commercial actions to grow the business e.g. targeting, clienteling and incentive programs
• Analyze sales data to identify business trends and area for improvement
• Communicate with Regional stakeholders on trading evolutions and insights, including but not limit to competition, tourism, consumer trends
• Ensure efficient reporting, administrative management and upwards communication
• Provide inputs for budgeting process in terms of sales forecast, headcount requirements and financial
• requirements
• Present business findings and actions on regular basis

Team Management

• Communicate vision, strategy and clear directions to retail staff to build a high-performance team
• Structure the organization of retail activity and allocate responsibilities
• Flexibility on Team structure through recruitment, rotation and mobility
• Foster a positive team environment focused on collaboration and driving excellence
• Ensure proper trainings of sales staff and staff development
• Conduct coaching, performance evaluations while provide in-time feedback

Brand Ambassador

• Act as brand ambassador, actively promote the brand in the local market
• Propose and effectively implement local marketing, customer relation/VIP strategies bringing in a positive exposure to the brand image
• Nurture relationship with business community and competition
• Keep abreast of counterfeits activities in the market and provide regular feedback/information to the anti-counterfeiting department

Operations

• Oversee day-to-day operations across all retail channels and support operational issues
• Ensure that the standards of housekeeping and merchandising are maintained at all times
• Enforce company policies and procedures; constantly review and adjust to the business requirement
• Address customer complaints with promptly feedback; provide resources and support to stores
• Control costs for high effectiveness of operations and optimum retail in-store environment
• Plan and take necessary steps to have optimum stock levels, appropriate merchandize mix and correct inventory control; maintain inventory discrepancies at the lowest possible level
• Collaborate with VM team to create eye-catching displays in different locations and sales channels
• Implement and support all security measures
• Investigate and report on any occurrence outside normal events

QUALIFICATION AND SKILLS

• At least 5 years' managerial experience in fashion luxury retail industry; proven track record of achieving objectives and managing successful sales events
• Exceptional business acumen to identify opportunities swiftly
• Strong leadership and sizable team management abilities
• Excellent communication and interpersonal skills; professional presentation skills
• Strong analytical skills and strategic thinking abilities to address market trends effectively
• Willingness to work varied hours, including weekends and PH, as needed for special events
• Bachelor’s degree holder in Business Administration, Retail Management or a related field
• Fluency in English, knowledge of Cantonese is an advantage
• Computer literacy

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