Location: Singapore or Hong Kong

We're looking for operations specialists and leads!

Are you someone that loves cool dashboards and metrics and thinks it is exciting to monitor and tune a global network of servers and services to ensure millions of our customers get the best service quality possible? We’re looking for operational specialists and leads to help us run our services 24 hours a day, which acts as the first line of defense/response for all operations. We’re a follow-the-sun operations center charged with bringing ExpressVPN customers the best possible user experience. We have unique problems, interesting technologies, and good tooling to help you maintain the level of service our customers expect. If that sounds awesome, check us out and apply.

TechOps Specialist

Responsibilities

As a TechOps Specialist in our Operations Services team, you will be responsible for:

• Monitoring server and service performance, metrics, and SLAs and take action to correct issues using our internal tools and techniques
• Analyzing our processes and continuously improve or update them
• Find repeatable tasks, and propose or create automation so we don’t have to manually execute them
• Analyzing incoming incidents from third-party providers, internal alerts/systems, and other sources, triage, fix or escalate as necessary
• Performing root-cause analysis on reported issues and incidents and utilize our internal tooling to resolve them when possible
• Analyzing our metrics to look for anomalies and leading indicators of issues before they become an incident or outage and drive those early issues to resolution
  
  

To succeed in this role, we’d love for you to have experience in some or all of the following:

• A technical background in one or more of the following areas:
• IT Systems Administration
• Linux Administration/Operations
• Network Operations Center or similar ops centers
• Entry to intermediate-level knowledge:
• Technical Troubleshooting
• Linux operations or similar technical foundation
• Triage, ticketing, and incident response
• Operating/Using a monitoring solution
• Data manipulation and basic data analysis
• Troubleshooting/analytical mindset
• Be a fast learner, many of our technologies and services are unique but built on solid technical foundations
• Be able to prioritize tasks/tickets appropriately
• Documenting processes and following procedures
• Ability to work under pressure during events such as large outages or incidents
• Good verbal communications in English
• Good writing/documentation skills in English
  

What We Offer

• Challenging work in a fun and collaborative environment
• Attractive compensation and time-off benefits
• Spacious open-concept and centrally located offices
• Full-time employment with flexible working hours
• Fully stocked pantry with fresh fruit and snacks
• Team lunches and company events every quarter
• Multicultural teams represented by 30+ nationalities
  
  

Note: Please upload your resume as a PDF and do not include any salary or compensation information in it.

Benefits

Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.

Before you apply

• At the moment, we do not sponsor visas in the EU. For Hong Kong, we require at least two years of working experience and a university degree in a related field. For Singapore and the UK, we can only sponsor visas for mid-career or above.
• Please upload your resume as a PDF and do not include any salary or compensation information in it.
  
  

ExpressVPN is one of the world’s leading providers of online privacy and security services for consumers. Started in 2009, we’ve grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution.

Please note that all offers are subject to reference checks from one or more of your former managers/colleagues. For your current manager, we understand that every company has distinct HR practices, and will only speak with them at a mutually agreed-upon time that works for you.

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