Responsibilities

• Act as the point of contact at the Sands Lounge with Sales team and VIP patrons

• Maintain the Sands Lounge operation smoothly including ferry ticketing and providing excellent lounge services to VIP patrons

• Responsible for completing the ferry daily report and distribute to respective departments on timely basis

• Provide administrative support for sales team, including branch offices from Macau and overseas, and all related admin work of the Sands Lounge

• Assist with customer-related bookings, enquiries and issues

• Identify areas of improvement to support operational efficiencies

• Assist with reports and other ad hoc duties as and when necessary

• Act as the liaison within the sales and operations teams

Requirements

• Diploma or above in Business Administration or related disciplines

• Prior experience in customer service, sales or related fields

• Knowledge of casino or hospitality industries is a plus

• Excellent interpersonal, communication and presentation skills as a good team player

• Highly organized, able to meet deadlines and manage multiple tasks concurrently with strong attention to details and problem-solving skills

• Fluent in Cantonese, English and Mandarin

• Proficient in the use of Microsoft Office (Excel, Word and PowerPoint)

• Shift duty is required

• Outstanding recent graduates will also be considered

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