Department: Sales

Location: Hong Kong

Compensation: $300,000 / year

Description

MPLC is the market leader in non-theatrical licensing. We are on a mission to enable companies to use world-class film and television entertainment while MPLC are the legal way to show movies and TV in a public or commercial spaces across the globe. Our goal is to be the global number one trusted partner to studios and producers for public performance licensing. We are on a mission to enable companies to use great content while championing content creators and their intellectual property.

We work hard to educate organisations about the importance of respecting copyright, and MPLC is a key player in the entertainment and intellectual property ecosystem.

Our company is on a truly exciting journey across the globe. We're investing in our teams, growing fast, making better use of technology and we have bold plans for the future. As part of our growth in Hong Kong, we're hiring for a Licensing Support Specialist to work in our customer success team.


Key Responsibilities

• 
  Account Management : Exploring ways to upsell license renewals based on licensees' public screening needs.
  


• 
  Customer Success : Ensuring that licensees make the best use of their licenses to reduce customer churn during renewal periods .
  


• 
  Client Queries: Handle inquiries regarding renewals, screening promotional materials, rights, pricing, content availability, and more.


• 
  Meet KPIs: Meet and exceed the upsell targets and earn commission.

· Localize Sales/Marketing Collaterals: Assisting in the design, creation and translation of newsletters and other sales and marketing materials


Who You Are

• 
  Customer-Focused: You are dedicated to providing exceptional service and building solid relationships.


• 
  Organized: You can manage multiple tasks efficiently and keep detailed records.


• 
  Tech-Savvy: You are comfortable using CRM systems (e.g. Salesforce) and other marketing and creative tools (e.g. Adobe Creative Cloud)


• 
  Persistent: You follow up regularly with clients to ensure that sales go through.


• 
  Resilient: You aren't phased by a 'no' or a negative interaction, you bounce back straight away.


• 
  Fluent English/Cantonese Speaker: Fluency in Mandarin is a plus.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.