[Ref. No.: 3/18/CIE/DI/HKTDC]

The Hong Kong Trade Development Council (“HKTDC”), the statutory organisation promoting Hong Kong’s external trade, seeks a dynamic and high caliber candidate to join our Database Intelligence Department.

Responsibilities:

l   Assist Team Head – Customer Analytics and Insight in the customer portfolio analysis initiative, and in preparing customer analysis and generating strategic insights

l   Assist in the execution of council-wide customer insight and analysis strategy, help drive the use of analytics, measurements and tracking tools to evolve and improve customer portfolio and behaviour KPIs and reporting

l   Develop advanced analytics solutions to optimize the use of the council's customer database and the generation of knowledge and insights from it.

l   Ongoing maintain the customer insight and data analysis projects. Help synthesize the findings into a comprehensive understanding of customers and the market in order to provide better customer service and experiences, as well as better customer relationship management.

Requirements:

l   A university degree in Science or Business, preferably in Data Science, Statistics, Mathematics or related disciplines

l   A minimum of 2 years relevant experience and skills in customer data analysis, BI, data visualization, digitization and CRM.  Experience and knowledge in data mining and predictive model will be an asset

l   Strong business sense to comprehend business issues and needs, interpret analysis result from business perspective and make actionable recommendations

l   Experience in customer database/warehouse project, understanding of HKTDC business (or similar B2B business), or relevant project management experience will be an added advantage

l   Good inter-personal skills, proactive working attitude with analytical mindset, team spirit and problem solving skills

l   Proficient skills with analytical and BI tools, e.g. Python, Google Data Studio, BigQuery and SQL etc.  Experience with AWS and Google Cloud is a plus.

l   Work location at Tseung Kwan O Logistics Centre

Remuneration and Benefits:

The successful candidate will be appointed on a fixed-term contract basis, renewable subject to operational needs. Salary will be commensurate with qualifications and experience.  

Application Procedure:

If you want to join our team, please complete the application form on our website at http://www.hktdc.com/careers.html.  Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications were unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council.  Their personal data will be destroyed six months after the selection is finalised.