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Customer and Insight Executive (1-year contract)

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Customer and Insight Executive (1-year contract)

Hong Kong Trade Development Council
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Responsibilities:

  • Assist Team Head – Customer Analytics and Insight in the customer portfolio analysis initiative, and in preparing customer analysis and generating strategic insights
  • Assist in the execution of council-wide customer insight and analysis strategy, help drive the use of analytics, measurements and tracking tools to evolve and improve customer portfolio and behaviour KPIs and reporting
  • Develop advanced analytics solutions to optimize the use of the council's customer database and the generation of knowledge and insights from it
  • Ongoingly maintain the customer insight and data analysis projects. Help synthesize the findings into a comprehensive understanding of customers and the market in order to provide better customer service and experiences, as well as better customer relationship management

 

Requirements:

  • A university degree in Science or Business, preferably in Data Science, Statistics, Mathematics or related disciplines
  • A minimum of 2 years relevant experience and skills in customer data analysis, BI, data visualization, digitization and CRM.  Experience and knowledge in data mining and predictive model will be an asset
  • Strong business sense to comprehend business issues and needs, interpret analysis result from business perspective and make actionable recommendations
  • Experience in customer database/warehouse project, understanding of HKTDC business (or similar B2B business), or relevant project management experience will be an added advantage
  • Good interpersonal skills, proactive working attitude with analytical mindset, team spirit and problem solving skills
  • Proficient skills with analytical and BI tools, e.g. Python, Google Data Studio, BigQuery and SQL etc.  Experience with AWS and Google Cloud will be a plus
  • Work location at Tseung Kwan O Logistics Centre 

 

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More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Location
  • Sai Kung District
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Temporary
  • Contract
Experience
  • 2 years - 4 years
Education
  • Degree