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Analyst, Tech Operator, infrastructure

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Analyst, Tech Operator, infrastructure

MUFG Bank, Ltd.
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Job Description:

  • Hardware - including PCs, dealer boards and mobile devices (itune MDM)
  • Software - including OS and application support for Windows 10/11, MS Office, Outlook, O365
  • Wyse terminal, Microsoft Teams phone, headset setup, configuration, firmware upgrade and administration.
  • Set-up of new PCs and software installation / testing (desktop software and trading application clients)
  • Cabling management – include network patching (dataport, patch panel, switchport) for any device endpoint, labeling work and maintain Cable ID inventory list)
  • Basic network troubleshooting on physical connection isolation (e.g cable tester, cable tracing in patch panel)
  • Tier 1 support for voice platform (Microsoft Teams / IPC dealerboard)
  • Work with tier 2 support and International team for problem solving
  • Work with Trade floor support and Service desk on user support
  • System monitoring and patching on windows and telephone devices
  • Hardware and software support in business areas (Trading floor, Back Office, Management)
  • Hardware and software inventory record management
  • Providing IT support service for users in Asia Regions
     

Requirement:

  • At least 3 years IT support experience
  • Experience on working in Banking and Finance industry
  • Experience on working in dealing room area will be an advantage
  • Hands on experience on supporting VIP staff locally and from other countries
  • Basic Voice platform knowledge (Microsoft Teams telephony, IPC dealerboard turret, private wire solution)
  • Basic operating system (Windows 10/11), office applications (MS Office, O365), networking knowledge
  • Good command of written and spoken English and Chinese
  • Self-motivated and able to work independently
  • Good troubleshooting skill and able to work under pressure
  • Need to work for system change during non-office hour.
  • May need to work during Public Holiday

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More Information

SalaryN/A (Search your salary info in SalaryCheck)
Job Function
Location
  • Kai Tak Cruise Terminal
Work Model
  • On-site / At the workplace
Industry
Employment Term
  • Full-time
Experience
  • 3 years - 5 years
Education
  • N/A