Job Description:

• Hardware - including PCs, dealer boards and mobile devices (itune MDM)
• Software - including OS and application support for Windows 10/11, MS Office, Outlook, O365
• Wyse terminal, Microsoft Teams phone, headset setup, configuration, firmware upgrade and administration.
• Set-up of new PCs and software installation / testing (desktop software and trading application clients)
• Cabling management – include network patching (dataport, patch panel, switchport) for any device endpoint, labeling work and maintain Cable ID inventory list)
• Basic network troubleshooting on physical connection isolation (e.g cable tester, cable tracing in patch panel)
• Tier 1 support for voice platform (Microsoft Teams / IPC dealerboard)
• Work with tier 2 support and International team for problem solving
• Work with Trade floor support and Service desk on user support
• System monitoring and patching on windows and telephone devices
• Hardware and software support in business areas (Trading floor, Back Office, Management)
• Hardware and software inventory record management
• Providing IT support service for users in Asia Regions
   

Requirement:

• At least 3 years IT support experience
• Experience on working in Banking and Finance industry
• Experience on working in dealing room area will be an advantage
• Hands on experience on supporting VIP staff locally and from other countries
• Basic Voice platform knowledge (Microsoft Teams telephony, IPC dealerboard turret, private wire solution)
• Basic operating system (Windows 10/11), office applications (MS Office, O365), networking knowledge
• Good command of written and spoken English and Chinese
• Self-motivated and able to work independently
• Good troubleshooting skill and able to work under pressure
• Need to work for system change during non-office hour.
• May need to work during Public Holiday

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