Main Responsibilities

Administer charter process

• By issuing schedules for the charter flights
• By issuing charter commitment advise to all internal/external departments/parties involved (ad-hoc & regular charters)
• By coordinating operations requirements with the responsible departments/parties (ad-hoc & regular charters)
• By maintaining a clear & up-to-date overview of all charters planned ex Asia and regular update to related stations in the area
• By coordinating with all parties at origins/destinations for any special loading, offloading, trucking requirements, etc.
• By coordinating with customers for all operations related matters of each charter flight
• By coordinating & maintaining MAWB & ULD stocks
• By making sure all internal systems (iCargo, Dashboard, CRM, PFO, Charter APP, etc.) are being updated on a timely manner
• By coordinating billing matters (ad-hoc & regular charters) with Area Finance & the customers
• By handling cargo tracking and irregularities if any

Analyze and handle charter requests from customers

• By checking feasibility (routing, airport infrastructure, loads, aircraft and crew availability, etc.)
• By calculating cost of the charter operation
• By giving out quotations to customers and coordinating quotes internally. 

Promote Charter Services

• By keeping close relationship to customers through calls, email communications and/or sales visits

Requirements

• Degree holder in any discipline.
• 2-3 years cargo sales and/or customer service experience or equivalent.
• Good communication skill and interpersonal skill
• Detail-minded and able to work under pressure; Self-motivated, Reliable, Independent; Good team player
• Good Command of spoken and written English and Cantonese. Proficiency in Putonghua is preferred.
• Advanced IT knowledge including MS Word, Excel, PowerPoint and Outlook.
• Working on Weekends and Public Holidays maybe required

Working Conditions

• It is a full-time temporary position (24-month) based in Hong Kong.

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