Responsibilities

• Co-ordinate with call center vendor for daily operation
• Record and collect all information related to repair, enquiries, customers' request and to achieve 'First call Resolution'
• Manage data input, call center database and hotline systems
• Collaborate with departments for call escalation, call record and reports preparation
• Support manager for potential customers follow-up and sales activity

Requirements

• Higher Diploma holder or above
• At least 1 year experience in customer service, customer relations or related industry
• Strong customer service orientation with good command of written and spoken English
• Strong in using MS Word, Excel, PowerPoint and Access
• CRM system experience is plus

Benefits

• Annual Leave 14 days
• Wedding Leave
• Compassionate Leave
• Medical Insurance with health and dental checkup
• Life Insurance
• Annual Performance Bonus
• Free Education Tools
• Free Pantry Supplies

We offer attractive remuneration package to the right candidates. Interested parties please send the detailed CV with latest and expected salary to [via CTgoodjobs Apply Now]

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