Company Description

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Roles and Responsibilities

• Handle day-to-day operations-related tasks for Corporate clients and restaurant vendors
• Assist Head of Corporate to drive performance improvement
• Identify, analyze and support the improvement of existing business processes to optimize performance
• Ensure customer satisfaction, responsible for minimizing uncertainty and unwanted surprises within the customer journey
• Develop and manage procedures and workflows to ensure that couriers are delivering the positive experience to corporate clients
• Track order and delivery related metrics
• Design, build and maintain reports with Salesforce and Google Data Studio to empower the Corporate team to make optimal data-driven decisions
• Optimize fleet operations through innovation and provide support to on-the-ground couriers when required
• Execute related ad-hoc tasks
  
  

Qualifications

• Bachelor degree holder in related fields, preferably operations management, supply chain, logistics
• At least 3 years of working experience, prior operations experience would be an advantage
• Knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Lean Six Sigma, etc.)
• Preferably with experience in Food & Beverage/E-commerce Industry
• Good command of English and Cantonese in verbal and typing
• High attention to detail, critical and great focus
• Structured mindset, able to prioritize and execute tasks, and streamline processes
• Data-driven mindset with the ability to understand the business needs and find areas of improvement within the operation
• Positive attitude, collaborative, fast-learner and a great team player
• Comfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE), along with with proven problem solving and analytical capabilities
• Ability to interact with various systems and tools (training will be provided)
  
  

Additional Information

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!
  
  

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

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