Company Description

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.

Job Description

Payment Processing & Support

• Work closely with rider payment team to calculate rider pay based on agreed payout cycles
• Liaise with country finance/people teams to ensure accurate and timely payouts.
• Manage payments outside the standard system (Rooster).
• Respond to rider payment inquiries.
• Analyze pay anomalies using basic queries and rules.
• Manage payment products, including reconciliation and bug identification.
• Assist in tax/audit document preparation.
  
  

Payment Optimization

• Collaborate to improve payment integrations and automate tasks for efficiency.
• Optimize processes, reduce costs, and manage payment risk.
• Undertake additional tasks as assigned.
  
  

Qualifications

• Bachelor’s Degree in Business or relevant.
• Preferably 1 year of experience in human resources, administration or operations
• Welcoming fresh graduate candidates who are hungry for new challenges and learning opportunities
• A self-starter who thrives in a fast-paced environment
• Detail-minded and Sensitive to numbers
• Fluency in both Written English and Chinese
• Patient and with a positive attitude
  
  

Additional Information

What We Offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!
  
  

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

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