The HERMÈS WORK IMMERSION PROGRAM offers students and recent graduates a unique opportunity to gain hands-on experience in customer relationship management within the luxury retail industry. By participating in this program, Intern will acquire valuable practical experience in fostering strong client relationships and optimizing operational processes.

This 9-month program is designed to cultivate future leaders by integrating practical learning with meaningful responsibilities. Intern will gain a deep understanding of Hermès' customer relationship management while acquiring hands-on experience in data analysis, client communication, and campaign management, all of which contributing to improve customer engagement and retention strategies.

Responsibilities

Monthly Reporting: Collaborate with the Senior CRM Executive to prepare and analyse monthly CRM reports

Client Communication: Manage 1-to-1 and 1-to-few client communications to ensure a high level of customer engagement and satisfaction

Event Support: Assist the Customer Experience team in the planning and execution of in-store activation events, including liaising with vendors and service providers, also coordinating event logistics and ensuring successful execution

Cross-Department Collaboration: Collaborate closely with the Communications, Customer Relations Centre and E-commerce teams to facilitate omnichannel client invitations in in-store activation, ensuring a comprehensive 360-degree engagement experience for clients

Data Management: Maintain and update client databases to ensure accurate and up-to-date information

Feedback Collection: Engage with CX and retail team to gather feedback post-events and assist in implementing improvements based on insights

Requirements

Currently enrolled in or a recent graduate of a bachelor's degree in Business Administration, or a related discipline

Pleasant demeanor, well-organized, and eager to help, with strong interpersonal and problem-solving abilities

Detail-oriented with a high level of accuracy in all tasks

Proficiency in Microsoft Office (Excel, Word & PowerPoint) with a basic understanding of POS or CRM systems. Familiarity with other relevant tools is a plus

Good command of both written and spoken English, Cantonese, and Mandarin

Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

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