Requirements

• Bachelor’s degree in Marketing, Communications, Business Administration, Hospitality or related disciplines
• Minimum 10 years’ experience in loyalty program management, customer engagement or partnership development, preferably in hospitality, travel, or retail industry
• Strong negotiation and relationship management skills with a track record of building successful partnerships
• Excellent analytical skills with the ability to interpret data and translate insights into actionable strategies
• Exceptional communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders
• Collaborative team player with a customer-centric mindset and a passion for delivering exceptional member experiences
• Self-motivated, detail-oriented and results-driven with a focus on achieving KPIs and driving ROI

Responsibilities

• Establish and manage strategic partnerships with our own hotels, renowned brands and local businesses to create exclusive offers and experiences that drive member engagement and increase active participation in the loyalty program
• Leverage data-driven insights to identify member behavior trends and preferences, ensuring the program remains relevant and appealing to target audiences
• Work closely with internal stakeholders and agencies to deliver member communications that effectively promote offers and benefits in a compelling and visually appealing manner
• Provide regular reports and actionable insights to senior management, highlighting program performance and recommending optimization strategies
• Use data analytics and market research to continuously refine and enhance the loyalty program, ensuring it delivers maximum value to members and drives business growth
• Stay updated on industry trends and competitor programs to identify opportunities for innovation and differentiation

(Candidates with less experience will be considered as Assistant Manager / Officer.)

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present and expected salary, available date by clicking Apply Now.

For further information, please visit our company website: www.shkp.com [link removed].
 

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only.  Applicants not hearing from us within 3 months may consider their applications unsuccessful.  All personal data collected will be destroyed within 24 months.

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